Privacy Policy

Effective Date: April 8, 2026

C2Ai Solutions ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any channel including SMS, phone, or email.

By using our services, you agree to the collection and use of information in accordance with this policy.

A note on terminology: Throughout this policy, you may see references to MCR2 (Missed Call Revenue Recovery). We offer two distinct MCR2 offerings: the MCR2 System and the MCR2 Service, each described in detail in Section 5 below.

1. Information We Collect

Personal Information You Provide:

Full name
Email address
Phone number
Business name and address
Payment and billing information (processed securely through Stripe)
Any other information you voluntarily provide through forms, calls, SMS, or consultations

Information Collected Automatically:

IP address and browser type
Device information and operating system
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies

SMS and Communication Data:

Phone numbers used for SMS communication
Message content and timestamps
Opt-in and opt-out records

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process payments and manage subscriptions
Communicate with you about your account, services, and support requests
Send SMS messages related to our services (with your consent)
Schedule and manage appointments and consultations
Analyze usage to improve our products and user experience
Comply with legal obligations and enforce our terms

3. SMS and Text Messaging

By providing your phone number and opting in to receive text messages from C2Ai Solutions, you consent to receive SMS communications related to our services, including but not limited to service demonstrations, appointment confirmations, and follow-up messages.

Opt-In: Your consent to receive SMS is obtained when you initiate contact by calling or texting our business number, or by submitting your phone number through one of our forms.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
Message Frequency: Message frequency varies based on your interaction with our services.
Message and Data Rates: Standard message and data rates may apply depending on your carrier and plan.
No SMS Data Sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.

4. Payment Processing

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card number, expiration date, or CVV on our servers. Stripe's privacy policy governs their handling of your payment data. For more information, visit stripe.com/privacy.

5. Our Services & Offerings

C2Ai Solutions offers two distinct products under the MCR2 (Missed Call Revenue Recovery) brand. Each represents a separate offering with its own scope and terms of engagement.

MCR2 System — One-Time Purchase

The MCR2 System is a one-time purchase that includes the initial installation, custom configuration and setup, and access to your dedicated dashboard and client portal. This is a single engagement designed to get your missed call recovery infrastructure fully built and operational.

MCR2 Service — Ongoing Monthly Subscription

The MCR2 Service is an ongoing monthly subscription that covers continued service, system maintenance, performance monitoring, and support. This subscription ensures your MCR2 System remains current, optimized, and fully operational on a continuous basis.

Pricing for both the MCR2 System and the MCR2 Service is set at the sole discretion of C2Ai Solutions and may be updated at any time. Current pricing will always be presented clearly at the time of purchase or subscription enrollment.

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party providers who assist in operating our business (e.g., Stripe for payments, GoHighLevel for CRM and communications, Twilio for SMS delivery). These providers are contractually obligated to protect your data.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: When you have given us explicit permission to share your information.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Opt-Out: Opt out of marketing communications or SMS messages at any time.
Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, contact us using the information below.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a request, contact us at the email below.

11. Cookies

Our website may use cookies and similar technologies to enhance your experience, analyze traffic, and understand usage patterns. You may control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

That said, we are exercising our right to change the subject now.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

C2Ai Solutions

Email: solutions@c2ai.xyz

Website: c2ai.xyz